李至慶 Bruce LEE

Service Fulfilment Operations Manager

IKEA Taiwan (DFI Home Furnishings Taiwan)

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DFI Home Furnishings Taiwan/Service Fulfilment Operations/Customer Fulfilment

Job Title

Service Fulfilment Operations Manager

#Transportation Operations #Logistics Planning & Management Services

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PERSONAL BIO

Bruce Lee is an easy-going and positive-thinking individual and has been a dedicated member of the IKEA family since 1999. With a wealth of experience spanning various roles in IKEA Taiwan, he harbors a deep-seated passion for contributing his knowledge to the global IKEA organization, fostering both its growth and his own personal development.

Currently serving as the Service Fulfilment Operations Manager at IKEA Taiwan, he has managed and led an array of significant projects, including store establishments, program facilitation, and logistics initiatives, solidifying his commitment to the brand's success and his enduring journey within it.

WORK EXPERIENCE AND AWARDS

【Work Experience】

IKEA, Taiwan
- Service Fulfilment Operations Manager (2020 - present)
- Project Implementation Manager of Retail Logistics of Service Office (2018 - 2020)
- Kaohsiung Store Logistics Manager (2008 - 2018)
- Taoyuan Store Logistics Manager (2006 - 2008)
- Taoyuan Store Shopkeeper of Show Room (2004 - 2006)
- Asia World Store Market Hall Team Leader (2003 - 2004)
- Asia World Store Market Hall Co-worker (2001 - 2003)

【Achivement】

Notable Project:

Facilitator of Taiwan DIC Programme (present)
Facilitator of Taiwan Exploring IKEA Store Programme (present)
Tendering for Last Mile Delivery and Assembly Service, Fulfilment Center of IKEA Taiwan (2021 - 2022)
Taipei Arena Shop Establishment Project (2021)
Neihu Store Establishment Project (2020 - 2021)
Taoyuan Store Relocation / Establishment Project (2019 - 2020)
Xindian Store Establishment Project (2018 - 2019)
Alam Sutera Store Establishment Project, IKEA Indonesia (2012 - 2014)
Kaohsiung Store One IKEA Project (CPC, Dynamics NAV rollout) (2011 - 2012)
Gourmet Taipei (2004, 2005)
Taoyuan Store Commercial Build Up: BA3 / BA4 (2004)

EDUCATIONAL BACKGROUND

Bachelor in Religious Studies, Fu Jen Catholic University, Taiwan
Bachelor in Business Administration, Chih-Lee Junior College, Taiwan

INSTRUCTION LANGUAGES

Mandarin
English

Job Positions

Brief Introduction of the Department

【Service Fulfilment Operations/Customer Fulfilment Department】

Together as a team!
Service Fulfilment Operations/Customer Fulfilment Department is the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA

Department Staff Number

- More than 10 people

Internship Job Description

- IoV Study: How to work with Internet of Vehicle to improve fulfilment flow of IKEA TW
- Green Delivery Study: How to work with possible solution to improve last mile delivery toward to net zero of carbon emission
- Innovation of Services: How to meet customer needs by sourcing available service solutions on the market

Preferred Intern Education Level

- undergraduate students (third year and above)
- Master students

Preferred Intern Skill Sets or Qualities

- MS Office skill: Intermediate or advanced
- Chinese (Traditional/Simplified): Read, speak and listen
- Personal Value: Working with others (Teamwork), Enthusiasm to learn new things, Taking responsibility, Cost-consciousness

Others

- Salaries (subsidies) provided.
- Benefits provided.