Mentor

Tony TSAI

PERSONAL BIO WORK EXPERIENCE AND AWARDS EDUCATIONAL BACKGROUND INSTRUCTION LANGUAGES Job Positions

蔡淵霖 Tony TSAI

Chief Customer & Operations Officer

PCA Life Taiwan

→

PCA Life Assurance/Operations & Technology Department

Job Title

Chief Customer & Operations Officer

#Programming & Software Development #Web & Digital Communications

← All mentors

PERSONAL BIO

Tony Tsai is Chief Customer & Operations Officer at PCA Life Taiwan leading Customer Experience, Life Operations, and Information Technology Departments to develop and implement strategic initiatives to ensure seamless customer journey.

Tony joined PCA Life Taiwan as Chief Transformation Officer in Mar 2018. Prior to joining PCALT, Tony served in senior Branch Sales & Distribution leadership roles at a number of international banks including DBS, ANZ and Standard Chartered Bank. He is skilled in Retail Banking, Wealth Management, Client Relationship Management and Corporate Transformation.

WORK EXPERIENCE AND AWARDS

Chief Customer & Operations Officer, PCA Life Taiwan, Taiwan (2018 - present)
Head of Branch Sales & Distribution II, DBS Bank, Taiwan (2017 - 2018)
Head of Affluent Banking & Branch Network, ANZ Bank, Taiwan (2014 - 2017)
Head of Branch Sales & Service, Standard Chartered Bank, Taiwan (2001 - 2014)

EDUCATIONAL BACKGROUND

MBA, University of Illinois Urbana-Champaign, USA
Bachelor in Business Administration, National Chung Hsing University, Taiwan

INSTRUCTION LANGUAGES

Mandarin
English

Job Positions

Co-Supervisor Information

Pablo SHEN

沈省融

Institution

PCA Life Taiwan

Division/Department

Digital Platform Delivery Department

Job Title

Head of Digital Platform Delivery Department

Brief Introduction of the Department

【Information Technology Department】

Our purpose is to lead changes with innovative thinking to fulfill the diverses expectations. Three key functions in the Division of Operations and Technology are Information Technology, Life Operations, and Customer Experience and we are the company’s main enabler to support business growth and to drive digital transformation to enhance end to end customer journey.

Department Staff Number

- More than 10 people

Internship Job Description

- Leveage Prudential plc resources to develop AI Tools to enhance daily operational efficiency
- Use graphic analytics to monitor system application to prevent from incidents and hence improve the efficiency
- Utilize Python, Java, C++, Ruby or JavaScrit tools, SQL, or NoSQL to perform data analytics
- Potential career role includes AI Engineer, Data Analyst, Business Analyst and System Analyst

Preferred Intern Education Level

- undergraduate students (third year and above)
- Master students

Preferred Intern Skill Sets or Qualities

- Familiar with Python, Java, C++, Ruby or JavaScript
- With an agile, proactive, self-learning working attitude
- Interested in data analysis, developing production data pipelines or data platforms
- Possess sofrware development or project management experience

Others

- Salaries (subsidies) provided
- Benefits provided

Co-Supervisor Information

Sophia LIAO

廖于慧

Institution

PCA Life Taiwan

Division/Department

Marketing Department

Job Title

Senior Assistant Vice President

Brief Introduction of the Department

【Marketing Department】

Marketing Department is responsible for driving a culture of customer-centricity throughout PCA Life Taiwan, starting with understanding our customer needs, developing innovative solutions and driving delivery through a holistic view of our customers’needs. A key priority for us is to create a well-known and highly regarded brand for PCA Life Taiwan that will resonate with consumers – the Sandwich Generation and Gen Z. On this basis, we organize our business activities in a planned manner, and provide our customers with products and services that meet their expectations through complementary brand initiatives, commodity marketing and internal and external communications planning, so as to achieve Prudential plc's purpose of "For Every Future, For Every Life". Strategic marketing and communications cover brand & proposition, corporate/community communications, product communication, customer segments and VAS functions.

Department Staff Number

- More than 10 people

Internship Job Description

- Plan and execute marketing intiatives to ensure a frictionless journey for customers
- Explore customer insights through customer life stages, from brand proposition and customer segmentation to customer value proposition and product features
- Establish digital marketing capabilities with data driven analytics and build skillsets through best practices learing and sharing

Preferred Intern Education Level

- undergraduate students (third year and above)
- Master students

Preferred Intern Skill Sets or Qualities

- Strategic and creative thinking with writing skills and ability to create well-structured communication materials
- Advanced ability to prioritize and structure a high workload, identify key issues in a fast changing environment
- Detailed and thorough in work habits with multi-tasking ability

Others

- Salaries (subsidies) provided
- Benefits provided