Charles brings a wealth of experience and expertise to the table, with a proven track record in managing enterprise solutions. His specialization lies in the realm of Customer Relationship Management (CRM), encompassing operational CRM facets such as sales, marketing, and service, as well as analytical CRM and customer experience management.
Charles's primary focus is on harnessing the power of data and analytical approaches to address customer-facing challenges. He has a rich history as a Customer Experience (CX) and Digital Transformation Consultant, where he has guided clients through the intricate journey of digital transformation, enabling them to unlock the full potential of modern technology. Passionate and well-versed in the realms of information technology and digital strategy, he also has a remarkable history of delivering comprehensive enterprise solutions and driving digital transformation initiatives. His areas of specialization include enhancing customer digital experiences, leveraging big data analytics, crafting effective online marketing strategies, optimizing e-commerce platforms, overseeing marketing channel management, and implementing loyalty management programs. Additionally, he possesses expertise in cloud solutions, which makes him well-rounded in the digital landscape.
WORK EXPERIENCE AND AWARDS
Deputy Director of Data Science and Governance Office, Taiwan Mobile, Taiwan(2022 - present)
Principal Consultant, Oracle, Taiwan (2005 - 2022)